9-1-1 and Non-Emergency
It is the mission of the Yavapai County Sheriff’s Office Communication Bureau, or Dispatch Unit, to handle each call with accuracy, efficiency, and compassion. Our Public Safety Telecommunicators are knowledgeable, dedicated, and devoted to helping all the members of Yavapai County and are the link between the public and first responders. Our public safety telecommunicators (sometimes called dispatchers) make sure law enforcement, fire and medical help get to you when you need it most.
The Communications Bureau is comprised of 21 civilian employees. Our Public Safety Telecommunicators work shift work 24 hours a day, 7 days a week, 365 days a year, to ensure that anytime a citizen needs help someone is there to answer your call. They are tasked with answering 9-1-1 calls, non-emergency police calls, Silent Witness calls, and dispatch calls for service within the jurisdiction of the Yavapai County Sheriff’s Office and for Chino Valley Police Department.
In 2021, the Communications Bureau answered over 193,000 incoming calls, which averages to over 4,000 calls a week.
Being a Public Safety Telecommunicator is a rewarding career. Public Safety Telecommunicators are committed to the safety of the communities within Yavapai County and our first responders. Being put through comprehensive training, they can decipher a multitude of call types for proper call handling procedures, simultaneously work multiple incidents, all while operating as a call taker and radio operator. These are qualities that ensures every call is handled accordingly and the public receives the services they need along with making sure everyone goes home safe at the end of shift.